Owl born at the cottage
Owl Cottage, Sotby, Lincolnshire
Telephone 01507 578293

Luxury self catering holiday cottage with its own pool, hot tub and sauna
Owl Cottage
Terms and Conditions
Rental Agreement between Owner and Renter

Terms and Conditions

The following Terms and Conditions form the basis of your contract with the property owner. In this document, "you", "your(s)", "renter(s)" means all persons named on the booking (including anyone who is added or substituted at a later date). "he", "their representative(s)", "owner(s)" refers to the property owner. "Booking Conditions", "Terms and Conditions", "Rental Agreement", "Agreement" refers to this document.  All bookings are made subject to these booking conditions.

1. Making your booking
Bookings can be made by contacting the owner by email, phone or post and should provide the following information as a minimum:

a.        Names of all people for whom the booking is being made.   All these people must be over the age of 18 at the start of the booking process.  At least one must be over the age of 25.
b.        Start and end dates for booking
c.        Booker's postal address and phone number.

Once the property owner has received the booking information, if acceptable, he will confirm your stay by issuing a reservation notice by email. The owner reserves the right at this stage in the booking process to refuse any booking.  The owner also reserves the right to request references prior to accepting the booking.  Please check this reservation notice carefully as soon as you receive it. Contact the owner immediately if any information which appears incorrect or incomplete as it may not be possible to make changes later. The owner regrets he cannot accept any liability if he is not notified of any inaccuracies in any document within one week of our sending it out. This notice will request a deposit (usually £100 but up to £200) to be sent to the property owner.  On receipt of this deposit the owner will issue, generally by post, a receipt and formal confirmation of the booking.

Please note that smoking is not allowed in the cottage or in the surrounding grounds. Failure to observe this requirement will result in the whole of the security deposit (see below) being liable to forfeit.

Pets are not allowed in the property. 


2. Number of persons
Only those persons named in the booking may make use of the property. The number of persons must not exceed the number of sleeping places (4). The substitution of persons during the rental period is forbidden unless previously agreed.  Contravention of this clause will be considered as a cancellation of the booking and the cancellation charges below will apply.
'Use of the property' in this context includes extended visits (for example more than the time needed to collect or drop off people named on the booking form), sleeping at the cottage, use of pool, sauna or hot tub.

3. Arrivals
On arrival you must be prepared to present your confirmation details or proof of identity.

4. Payment
In order to confirm your stay the deposit or full payment if booking within 10 weeks of rental commencement date must be paid to confirm the booking. This payment (less the deposit) may be refundable in the event of your cancellation or failure to pay on time as set out below in paragraph 10.
The balance of the cost of your stay including any security deposit must be received by the owner not less than 10 weeks prior to the rental commencement date.
If you have not paid in full and on time the owner reserves the right to treat your booking as cancelled by you. In this case the cancellation charges set out below will be payable.

5. Security Deposit
If requested you must pay a security deposit/bond of up to £200, payable 10 weeks before rental commencement date (or at the time of booking if this date has passed).
The cost of repair of any damage to the property or to any items in and / or at the property caused or any service charges (including excessive use of electricity and water or the need for abnormal cleaning) incurred as a result of your actions or the actions of any member of your party will be deducted from the security deposit at the end of your rental period.
If smoking is carried out in the cottage or surrounding grounds including the track to the cottage then the whole of the security deposit may be forfeit.
If no deductions are required your security deposit will be refunded in full to you within 2 weeks after your departure from the property. If the security deposit is not sufficient to cover any damage/losses caused or service charges incurred by you, you will be responsible for paying the owner any additional monies required immediately on request.

6. Your contract
A binding contract between you and the owner comes into existence when the deposit payment is paid. If you cancel after paying the deposit our normal cancellation charges will apply. This contract and all matters arising out of it are governed by English law.
You and the owner both agree that any dispute arising out of or connected with your holiday will be dealt with by the Courts of  England.

7. The cost of your stay
The owner reserves the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors. The owner reserves the right to correct errors in both advertised and confirmed prices. The owner will do so as soon as he becomes aware of the error.
Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.

8. Energy Saving
The hire of the cottage includes an allowance for electricity and water of £30 per week (roughly 250kwh and 4 cubic metres respectively). This is sufficient to cover the cost of normal use of the facilities even in the winter when extra heating and lighting are necessary.  However it does not cover excessive use of the facilities especially washing machine, tumble dryer, underfloor heating, sauna and lights.  The meters are read at the beginning and end of each hire period and if necessary an additional charge will be levied (taken from the security deposit) to cover excessive use of the facilities. 

9. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify the owner by email as soon as possible. While the owner will endeavour to assist, he cannot guarantee that he will be able to meet any such requests.

10. Cancellation by you
Should you need to cancel your stay after the contract has begun then you may be liable for cancellation charges and you must immediately advise the owner by email or in writing. Your notice of cancellation will only be effective when it is received in writing or email by the owner. If the owner is unable to re-book your period of stay, then the rental amount already paid is forfeit. If the period is re-booked then any rental received from the later booking will be offset against the full contracted charge (less the initial deposit).  Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

11. Insurance
It is recommended that you take out adequate travel/holiday insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

12. Changes and cancellation by the owner
Occasionally, the owner may have to make changes to and correct errors on the website description and other details both before and after bookings have been confirmed.  He also has the right to cancel confirmed bookings. Whilst the owner always endeavours to avoid changes and cancellations, he must reserve the right to do so.
If the owner has to make a significant change to or cancel your booking, he will tell you as soon as possible.  Assuming your stay has not started then any deposits or balances already paid to the owner will be repaid.
The owner cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Very rarely, the owner may be forced by "force majeure"  (see 14 below)  to change or terminate your stay after your departure from home  but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, the owner will be unable pay you any compensation beyond the cost of the portion of the holiday that has been cancelled or meet any costs or expenses you incur as a result.

13. Access to the Property
The owner or his representative has the right to enter the property at any reasonable time to check on its use and on its condition.  Renters of the property need not be present when access takes place and to minimise disruption to Renters this will normally be done when they are absent from the property unless requested otherwise. Specifically access is required at regular times (every 2 or 3 days) to maintain the hot tub and swimming pool.

14. Force Majeure
The owner cannot accept liability (other than money already paid for the holiday see section 12 above) or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which the owner could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, farming restrictions, adverse weather conditions, fire and all similar events outside the owner's control.

15. Owners Liability to you

15.1. The owner promises to provide your accommodation with reasonable skill and care. He does not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of the owner. When the owner talks about "fault" above, this means failure by the owner to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
The owner will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your accommodation that the owner could not have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care.
In addition, the owner will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell the owner about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of the owner or any losses, expenses, costs or other sum you have suffered relate to any business.
The owner cannot accept responsibility for any services that do not form part of our contract. This includes, any additional services or facilities any other supplier agrees to provide for you.

15.2. The promises the owner makes to you about the accommodation he has agreed to provide or arrange as part of their contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided. This will be the case even if the accommodation did not comply with the laws and regulations of the UK (or your country of origin) which would have applied had that accommodation been provided in the UK (or your country of origin).

15.3. The owner limits the maximum amount he may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount he will have to pay you for such non personal injury claims if he is found liable to you on any basis is twice the price (excluding security deposits) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable if you have not received any benefit at all from your stay.

16. Your Liability to the Owner
16.1 On departure the cottage should be left in a clean and tidy state.
16.2 Any accidents to people or property should be reported immediately to the owners.
16.3  The facilties should be used with commonsense.  For example do not dive into the pool, do not run in the pool room, do not consume food or drink in the pool room, do not use candles (except in an emergency) anywhere in the cottage, do not climb in or out of windows. 

17. Complaints and problems
In the event that you have any reason to complain or experience any problems with your stay you must immediately inform the owner. Any verbal notification must be put in writing by email and sent to the owner as soon as possible. Until the owner knows about a problem or complaint, the owner cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, the owner regrets he cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

18. Behaviour
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to the owner at the time. If you fail to do so, you will be responsible for meeting any legal costs the owner incur in full in recovering full payment from you.
The owner expects all clients to have consideration for other people. If in the owners' reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and / or goodwill of the owner then the owner is entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. The owner will have no further responsibility toward such person(s). No refunds will be made and the owner will not pay any expenses or costs incurred as a result of the termination.

19. Special requests and medical problems
If you have any special request, you must advise the owner at the time of booking. Although the owner will endeavour to meet any reasonable requests he cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on the owners' part. The owner cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability that may affect your stay, you must tell the owner before you confirm your booking so that advice as to the suitability of the chosen arrangements can be given. In any event, you must give the owner full details in writing at the time of booking. If the owner reasonably feels unable to properly accommodate the particular needs of the person concerned then the owner reserves the right to decline their reservation or, if full details are not given at the time of booking, cancel when the owner becomes aware of these details.

20. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents including Passports and Visas, where applicable, before departure. You must pay all costs incurred in obtaining such documentation. You must check your passport and visa requirements with the Embassy or Consulate of the country or countries to or through which you are intending to travel.

21. Prices and Website Accuracy
Please note, the information and prices shown on the Owl Cottage website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.

22. Complaints procedure
In the event of any problems you must contact the owner immediately, and you undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result. You are obliged to give the owner the time necessary to resolve the problem.
Where no written complaint is received and you leave the accommodation prematurely and without an explicit authorisation by the owner, you forfeit your rights for a refund of the rental price, unless the terms of this contract have been breached. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.
Please note that the property is not an official tourist structure, such as a hotel, residences, etc. but a private dwelling. Being such, there are no standard and categories that are internationally recognised; indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owner. The owner cannot exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area, but which cannot be accepted as complaints.

01/12/2016


Rental Agreement between Owner and Renter

The following Terms and Conditions form the basis of your contract with the property owner. In this document, "you", "your(s)", "renter(s)" means all persons named on the booking (including anyone who is added or substituted at a later date). "he", "their representative(s)", "owner(s)" refers to the property owner. "Booking Conditions", "Terms and Conditions", "Rental Agreement", "Agreement" refers to this document.  All bookings are made subject to these booking conditions.

1. Making your booking
Bookings can be made by contacting the owner by email, phone or post and should provide the following information as a minimum:

a.Names of all people for whom the booking is being made.   All these people must be over the age of 18 at the start of the booking process.  At least one must be over the age of 25.
b.Start and end dates for booking
c.Booker's postal address and phone number.

Once the property owner has received the booking information, if acceptable, he will confirm your stay by issuing a reservation notice by email. The owner reserves the right at this stage in the booking process to refuse any booking.  The owner also reserves the right to request references prior to accepting the booking.  Please check this reservation notice carefully as soon as you receive it. Contact the owner immediately if any information which appears incorrect or incomplete as it may not be possible to make changes later. The owner regrets he cannot accept any liability if he is not notified of any inaccuracies in any document within one week of our sending it out. This notice will request a deposit (usually £100 but up to £200) to be sent to the property owner.  On receipt of this deposit the owner will issue, generally by post, a receipt and formal confirmation of the booking.

Please note that smoking is not allowed in the cottage or in the surrounding grounds. Failure to observe this requirement will result in the whole of the security deposit (see below) being liable to forfeit.

Pets are not allowed in the property. 


2. Number of persons
Only those persons named in the booking may make use of the property. The number of persons must not exceed the number of sleeping places (4). The substitution of persons during the rental period is forbidden unless previously agreed.  Contravention of this clause will be considered as a cancellation of the booking and the cancellation charges below will apply.
'Use of the property' in this context includes extended visits (for example more than the time needed to collect or drop off people named on the booking form), sleeping at the cottage, use of pool, sauna or hot tub.

3. Arrivals
On arrival you must be prepared to present your confirmation details or proof of identity.

4. Payment
In order to confirm your stay the deposit or full payment if booking within 10 weeks of rental commencement date must be paid to confirm the booking. This payment (less the deposit) may be refundable in the event of your cancellation or failure to pay on time as set out below in paragraph 10.
The balance of the cost of your stay including any security deposit must be received by the owner not less than 10 weeks prior to the rental commencement date.
If you have not paid in full and on time the owner reserves the right to treat your booking as cancelled by you. In this case the cancellation charges set out below will be payable.

5. Security Deposit
If requested you must pay a security deposit/bond of up to £200, payable 10 weeks before rental commencement date (or at the time of booking if this date has passed).
The cost of repair of any damage to the property or to any items in and / or at the property caused or any service charges (including excessive use of electricity and water or the need for abnormal cleaning) incurred as a result of your actions or the actions of any member of your party will be deducted from the security deposit at the end of your rental period.
If smoking is carried out in the cottage or surrounding grounds including the track to the cottage then the whole of the security deposit may be forfeit.
If no deductions are required your security deposit will be refunded in full to you within 2 weeks after your departure from the property. If the security deposit is not sufficient to cover any damage/losses caused or service charges incurred by you, you will be responsible for paying the owner any additional monies required immediately on request.

6. Your contract
A binding contract between you and the owner comes into existence when the deposit payment is paid. If you cancel after paying the deposit our normal cancellation charges will apply. This contract and all matters arising out of it are governed by English law.
You and the owner both agree that any dispute arising out of or connected with your holiday will be dealt with by the Courts of  England.

7. The cost of your stay
The owner reserves the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors. The owner reserves the right to correct errors in both advertised and confirmed prices. The owner will do so as soon as he becomes aware of the error.
Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.

8. Energy Saving
The hire of the cottage includes an allowance for electricity and water of £30 per week (roughly 250kwh and 4 cubic metres respectively). This is sufficient to cover the cost of normal use of the facilities even in the winter when extra heating and lighting are necessary.  However it does not cover excessive use of the facilities especially washing machine, tumble dryer, underfloor heating, sauna and lights.  The meters are read at the beginning and end of each hire period and if necessary an additional charge will be levied (taken from the security deposit) to cover excessive use of the facilities. 

9. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify the owner by email as soon as possible. While the owner will endeavour to assist, he cannot guarantee that he will be able to meet any such requests.

10. Cancellation by you
Should you need to cancel your stay after the contract has begun then you may be liable for cancellation charges and you must immediately advise the owner by email or in writing. Your notice of cancellation will only be effective when it is received in writing or email by the owner. If the owner is unable to re-book your period of stay, then the rental amount already paid is forfeit. If the period is re-booked then any rental received from the later booking will be offset against the full contracted charge (less the initial deposit).  Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

11. Insurance
It is recommended that you take out adequate travel/holiday insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

12. Changes and cancellation by the owner
Occasionally, the owner may have to make changes to and correct errors on the website description and other details both before and after bookings have been confirmed.  He also has the right to cancel confirmed bookings. Whilst the owner always endeavours to avoid changes and cancellations, he must reserve the right to do so.
If the owner has to make a significant change to or cancel your booking, he will tell you as soon as possible.  Assuming your stay has not started then any deposits or balances already paid to the owner will be repaid.
The owner cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Very rarely, the owner may be forced by "force majeure"  (see 14 below)  to change or terminate your stay after your departure from home  but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, the owner will be unable pay you any compensation beyond the cost of the portion of the holiday that has been cancelled or meet any costs or expenses you incur as a result.

13. Access to the Property
The owner or his representative has the right to enter the property at any reasonable time to check on its use and on its condition.  Renters of the property need not be present when access takes place and to minimise disruption to Renters this will normally be done when they are absent from the property unless requested otherwise. Specifically access is required at regular times (every 2 or 3 days) to maintain the hot tub and swimming pool.

14. Force Majeure
The owner cannot accept liability (other than money already paid for the holiday see section 12 above) or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which the owner could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, farming restrictions, adverse weather conditions, fire and all similar events outside the owner's control.

15. Owners Liability to you

15.1. The owner promises to provide your accommodation with reasonable skill and care. He does not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of the owner. When the owner talks about "fault" above, this means failure by the owner to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
The owner will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your accommodation that the owner could not have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care.
In addition, the owner will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell the owner about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of the owner or any losses, expenses, costs or other sum you have suffered relate to any business.
The owner cannot accept responsibility for any services that do not form part of our contract. This includes, any additional services or facilities any other supplier agrees to provide for you.

15.2. The promises the owner makes to you about the accommodation he has agreed to provide or arrange as part of their contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided. This will be the case even if the accommodation did not comply with the laws and regulations of the UK (or your country of origin) which would have applied had that accommodation been provided in the UK (or your country of origin).

15.3. The owner limits the maximum amount he may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount he will have to pay you for such non personal injury claims if he is found liable to you on any basis is twice the price (excluding security deposits) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable if you have not received any benefit at all from your stay.

16. Your Liability to the Owner
16.1 On departure the cottage should be left in a clean and tidy state.
16.2 Any accidents to people or property should be reported immediatley to the owners.
16.3  The facilties should be used with commonsense.  For example do not dive into the pool, do not run in the pool room, do not consume food or drink in the pool room, do not use candles (except in an emergency) anywhere in the cottage, do not climb in or out of windows. 

17. Complaints and problems
In the event that you have any reason to complain or experience any problems with your stay you must immediately inform the owner. Any verbal notification must be put in writing by email and sent to the owner as soon as possible. Until the owner knows about a problem or complaint, the owner cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, the owner regrets he cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

18. Behaviour
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to the owner at the time. If you fail to do so, you will be responsible for meeting any legal costs the owner incur in full in recovering full payment from you.
The owner expects all clients to have consideration for other people. If in the owners' reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and / or goodwill of the owner then the owner is entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. The owner will have no further responsibility toward such person(s). No refunds will be made and the owner will not pay any expenses or costs incurred as a result of the termination.

19. Special requests and medical problems
If you have any special request, you must advise the owner at the time of booking. Although the owner will endeavour to meet any reasonable requests he cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on the owners' part. The owner cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability that may affect your stay, you must tell the owner before you confirm your booking so that advice as to the suitability of the chosen arrangements can be given. In any event, you must give the owner full details in writing at the time of booking. If the owner reasonably feels unable to properly accommodate the particular needs of the person concerned then the owner reserves the right to decline their reservation or, if full details are not given at the time of booking, cancel when the owner becomes aware of these details.

20. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents including Passports and Visas, where applicable, before departure. You must pay all costs incurred in obtaining such documentation. You must check your passport and visa requirements with the Embassy or Consulate of the country or countries to or through which you are intending to travel.

21. Prices and Website Accuracy
Please note, the information and prices shown on the Owl Cottage website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.

22. Complaints procedure
In the event of any problems you must contact the owner immediately, and you undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result. You are obliged to give the owner the time necessary to resolve the problem.
Where no written complaint is received and you leave the accommodation prematurely and without an explicit authorisation by the owner, you forfeit your rights for a refund of the rental price, unless the terms of this contract have been breached. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.
Please note that the property is not an official tourist structure, such as a hotel, residences, etc. but a private dwelling. Being such, there are no standard and categories that are internationally recognised; indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owner. The owner cannot exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area, but which cannot be accepted as complaints.

01/05/2014